As one of Britain’s leading budget airlines, easyJet offers reasonable ticket prices to many international destinations, but its reputation for poor customer service has many potential passengers choosing alternative carriers for travel. Accusations of discrimination against travelers with physical disabilities have swirled around the company. There have been many complaints about the difficulty of receiving refunds for canceled or delayed flights. In one particular episode, a woman lost the seat she had reserved weeks in advance by another passenger whose seat was found to be defective.

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